Sherpa Privacy Policy

Sherpa

Your privacy is important to us

Introduction
This policy (‘Privacy Policy’) explains how Sherpa (Aust) Pty Ltd (ABN 24 168 403 307) (‘Sherpa’ or ‘us’ and its associated and related entities) seeks to protect the Personal Information of individuals (users, Drivers and businesses).

Sherpa is committed to protecting the safety and security of the Personal Information of individuals whose information Sherpa has access to, including Sherpa Employees and users of the Sherpa Platform/Mobile apps and other persons with whom Sherpa interacts (each a ‘User’ or ‘you’).

In providing the Sherpa Platform, we are sensitive to Users’ concerns about the safety of their Personal Information.

We care about your privacy: We will never rent, trade or sell your email address to anyone.

The Australian Privacy Principles
We will treat all personal information in accordance with all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is “personal information”?

Personal information held by the Company may include your:

name and date of birth;
residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
bank account and/or credit card details for agreed billing purposes;
any information that you provided to us during your account creation process or added to your user profile;
preferences and password for using this site and your computer and connection information;
any information that you otherwise share with us.

The Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth)(‘Act’). Under the Act, “Personal Information” is defined as:

“Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”

Please read this Privacy Policy carefully to understand how your Personal Information is collected, held, used, or otherwise processed by us.

Sherpa reserves the right to make changes or updates to this Privacy Policy from time to time. If this happens, we will update this Privacy Policy and notify you of any changes, most likely via email or in-app notification. However, you should also periodically check this Privacy Policy for any updates.

ABOUT SHERPA
Sherpa is an all-in-one last mile delivery technology that connects you with a national fleet of crowd-sourced drivers at the touch of a button. With 24-7 delivery support, and everything you need to book, manage and track your deliveries in real-time, you can get your products into customers' hands faster than ever before.

In providing the Sherpa Platform, we are sensitive to Users’ concerns about the safety of their Personal Information.

In essence, Sherpa will typically only:

collect, use or share your Personal Information with your consent or when required by a legal obligation; and
interact with your Personal Information in order to (a) provide you with the Sherpa Platform and information regarding associated goods and services; and (b) help us improve and develop the Sherpa Platform and our service offering generally.

Sherpa has developed our privacy framework to assist Users, and to comply with privacy legislation and regulations applicable to us and our management of your Personal Information.

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.sherpa.net.au (Website), the application for mobile devices (App) or directly from you.

This Privacy Policy applies to you if you use our services or Website or App, including where you are a customer or you are a courier providing delivery services to the customers. Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy.

You provide us with personal information indicating that you have had sufficient opportunity to access this Privacy Policy and that you have read and consented to it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it. If you are a courier and do not wish to provide personal information to us, this may limit your ability to provide services to the customers.

COLLECTION OF PERSONAL INFORMATION
Personal information: The type of information we collect may include:

name;
images;
contact details including email address, address and telephone number;
credit card details;
address location for pickup and delivery of parcels;
GPS location during performance of delivery (if you are a courier);
any other information requested by us or provided by you;

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:

through the information you provide when you sign up to be a customer or a courier with us;
through your access and use of our Websites, App and social media;
when you log a delivery;
when you perform a delivery and when you have your GPS location service turned on;
during conversations between you and our representatives.

Your use of our websites: As with most online businesses, we may log information about your access and use of our websites, including using Internet cookies, your communications with our websites, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

USE OF PERSONAL INFORMATION
We collect and use the information for purposes including:

for investigation of damaged, missing or stolen items;
to contact and communicate with you;
for internal record keeping;
for market research and business development including website development;
for marketing including direct marketing;
to run competitions or offer additional benefits to you;
invoicing and billing you;
for data analytics purposes.

DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information:

for the purpose of providing information, products, services or marketing to customers;
to credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
to courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to us or to you. This may include parties located, or that store data, outside of Australia;
to third parties to collect and process data including Google Analytics.

When we disclose your personal information to third parties for these purposes, we will require that the third party follow this Privacy Policy regarding handling of your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it. If you are a courier and do not wish to provide personal information to us, this may limit your ability to provide services to the customers.

1. COLLECTION OF PERSONAL INFORMATION
Personal information: The type of information we collect may include:

through the information you provide when you sign up to be a customer or a courier with us;
through your access and use of our Websites, APP and social media;
when you log a delivery;
when you perform a delivery and when you have your GPS location service turned on;
during conversations between you and our representatives.
When we are required to verify a delivery recipient's age for age-restricted delivery (such as alcohol), the driver may scan the recipient's identity document to extract their date of birth for age verification. The type of identification presented is also recorded. The scanned identification image itself is not stored.

Your use of our websites: As with most online businesses, we may log information about your access and use of our websites, including through the use of Internet cookies, your communications with our websites, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

USE OF PERSONAL INFORMATION
We collect and use the information for purposes including:

for investigation of damaged, missing or stolen items;
to contact and communicate with you;
for internal record keeping;
for market research and business development including website development;
for marketing including direct marketing;
to run competitions or offer additional benefits to you;
invoicing and billing you;
for data analytics purposes;
to verify the age of recipients in connection with deliveries of age-restricted goods, by processing the date of birth extracted from their identity document.

DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information:

Where we disclose your personal information to third parties for these purposes, we will request that the third party has in place privacy protections equal to or greater than the protections provided by this Privacy Policy regarding handling of your personal information.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
Choice and consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.

Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this. If you are a courier and you provide us with your subcontractor’s details, you must ensure your subcontractor has read and agreed to this Privacy Policy.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.

STORAGE AND SECURITY
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Age Verification — Identity Documents and Data Retention
Where an identity document is scanned for age verification in connection with an age-restricted delivery, the scanned identification image is not stored at any time. The proof-of-delivery record (being a photograph of the delivered items) does not include the recipient's identity document or date of birth.

In all states and territories other than South Australia, the date of birth extracted from the scan is not retained following completion of the age verification. In South Australia, the date of birth and the type of identification presented are retained as part of the delivery record for that order for a period of up to 12 months. Delivery records may be retained for up to 18 months where required to meet specific customer or contractual requirements.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

COOKIES & WEB BEACONS
We may use cookies on our websites from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the websites with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

LINKS TO OTHER WEBSITES
Our websites may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

AMENDMENTS
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

Contacting Sherpa
Sherpa has appointed a Privacy Officer to be the first point of contact for all privacy related matters and to assist in ensuring our compliance with our privacy obligations. Privacy Officer

EMAIL: privacy@sherpa.net.au

Sherpa (Aust) Pty Ltd ABN 24 168 403 307

THIS PRIVACY POLICY WAS LAST UPDATED ON 30 APRIL, 2026.